Carolina Casualty needed a complete overhaul of its Underwriting Workstation (UW), a business application that was developed to service the risk evaluation needs of the company’s underwriting department. This app had multiple maintenance and compliance issues that impacted other business applications and hindered employee workflow.
The new app, simply called Workstation, provides underwriters with a modern, integrated and high-quality application that allows them to efficiently perform daily transactions and analyze business functions.
What I Did:
I translated the business requirements into wireframes and fully designed screen mockups that were presented to the business using InVision, a powerful prototyping tool. I conducted multiple user-feedback sessions in order to make sure the new workflow and structure satisfied the business’ needs before the developers started coding. Finally, I worked with the developers to determine screen transitions and interface behavior.
By simplifying the interface, maintaining context during data entry, and providing a visually satisfying user experience, the Workstation improved performance and productivity by 75%.